At Kawakawaiies, we want you to feel comfortable with your purchase. If your order is not the right fit for your needs, you may request a return by following the guidelines below.

30-Day Return Period

You may request a return within 30 days from the date your order is delivered. Eligible returns may receive either a full refund or an exchange.

For qualifying returns, the return shipping cost is covered by us. Please review the return requirements before submitting your request.

Return Eligibility

To qualify for a return, the item should meet the following conditions:

  • Returned in the same condition in which it was received.
  • Not worn, washed, or used.
  • Original tags and labels remain attached.
  • Returned with the original packaging whenever possible.

Returns submitted without prior authorization cannot be processed.

How to Request a Return

Step 1 — Contact Our Support Team

Email [email protected] with your order number and a brief explanation of the reason for your return request.

Step 2 — Receive Return Instructions

Once your request is reviewed, we’ll provide a prepaid return shipping label along with instructions for returning your package.

Step 3 — Return Your Package

Print the shipping label, package the item securely, and drop it off at your preferred shipping location.

Refund Processing

After your returned item arrives and has been inspected, we’ll notify you of the review outcome. If the return is approved, the refund will be issued to your original payment method within 5–7 business days.

Depending on your financial institution or credit card provider, additional processing time may apply before the refund appears in your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at [email protected] as soon as possible.

When contacting us, include your order number together with a photo showing the issue. After reviewing the information, we will arrange an appropriate resolution, such as sending a replacement item or processing a full refund, at no additional cost to you.

Need Assistance?

If you have questions about returns, refunds, or the return process, our customer support team is available to assist you.

Contact Email: [email protected]