Return & Refund Policy

Use the guidance below to request a return or exchange, or tell us about an issue with an order.

1. The return and exchange window

You may request an eligible return or exchange within 30 days of receiving the order. Returned items must be:

• Unused, unworn and unwashed.
• With original labels and tags still attached.
• Kept in their original packaging.

2. Request approval before returning anything

1. Email [email protected] with your order number and the reason for the return or exchange.
2. Wait for authorization and instructions from our team.
3. Use only the return destination we provide for your request.

Our business address is not automatically the correct place to send a return.

3. Return postage

• An eligible, approved return receives a prepaid return-shipping label.
• There is no additional return-postage charge when you use that supplied label.

4. Review and refund

• We inspect the returned item after it arrives and notify you of the refund decision.
• Approved refunds go back to the original payment method.
• An approved refund is issued within 5–7 business days after receipt, inspection and approval.
• Your bank or payment provider may take additional time to display the credit.

5. Damaged, faulty or incorrect items

Email us with the following so we can review the issue:

• Your order number.
• Clear photographs of the damage, fault or incorrect item.
• A description of what went wrong.

Following review, an eligible case may receive a replacement or a full refund at no additional cost to you.

6. Exchanges and points needing clarification

• Ask our team about exchange eligibility and the required steps before sending an item back.
• These terms do not specify whether the original outbound shipping charge is refundable, whether a restocking fee applies, or whether product-specific exclusions apply.
• Those points remain unconfirmed. Contact support for clarification rather than assuming an additional fee or entitlement.

7. Help with the next step

Email [email protected] with the order number and your question. We can explain how to proceed with your request.