KAWAKAWAIIES · CUSTOMER INFORMATION
Contact Us
A clear path to help with products, orders and returns.
For a product question, an existing order, a return or another store enquiry, email [email protected] or send a message through the form below.
What to include
- Your order number, if your question concerns a purchase.
- The email address used at checkout.
- A clear explanation of the question or assistance you need.
- For a damaged or incorrect item, send clear photographs by email.
- Never send complete payment-card details.
Support availability
- Monday–Friday, 9:00 AM–5:00 PM (GMT−08:00).
- We generally aim to respond within 24 working hours.
- Messages arriving outside support hours are reviewed during the next working period.