KAWAKAWAIIES · CUSTOMER INFORMATION
Frequently Asked Questions
Practical answers, all in one place.
KAWAKAWAIIES · CUSTOMER INFORMATION
Practical answers, all in one place.
Quick answers to common shopping questions. The full policies linked below provide the complete details.
Please email promptly. Changes and cancellations depend on the processing stage; no fixed cancellation deadline is specified in these terms.
Our shipping conditions cover US delivery at $5.95 USD per order, regardless of weight or item count. Contact support about another destination before ordering.
Tell support immediately. If an incorrect or incomplete customer-provided address causes a parcel to be returned, the customer pays the applicable re-shipping cost.
Eligible approved returns receive a prepaid return label. Using the supplied label does not incur an additional return-postage charge.
Refunds are issued to the original payment method within 5–7 business days following receipt, inspection and approval. Your payment provider may need extra time to display the credit.
Email your order number, clear photographs and an explanation. After review, an eligible case may receive a replacement or full refund at no additional cost.
Follow the contact details and procedures in our Privacy Policy and Copyright Policy. Email [email protected] if you need help finding the appropriate information.